my visit to Collectorate on 23rd August at 10:30

I reached sharp at 10.30 at 4th Floor assigned to me by Colleagues.

My observations are as follows :-

positives

1. FLOOR IS NEAT AND CLEAN, PROBABLY WASHED WITH DETERGENT.

2. BECAUSE OF TILES ON THIS FLOOR IT IS ATTRACTIVE AND WELL MAINTAINED.

3. CITIZEN SERVICE CHARTERS PROPERLY AND MEANINGFULLY DISPLAYED.

4. ALL STAFF PRESENT ON THEIR SEATS, ID CARDS PROUDLY DISPLAYED ON THE BODY.

5. PENDING LIST IS PREPARED BY SOME OF THE ACTIVE DEALING ASSISTANTS.

6. OLD FURNITURES, ELECTRONIC DEAD STOCKS ALMOST CLEARED AND REPAIRED.

7. PEOPLE ARE AWARE ABOUT NEW INITIATIVES AND COMMON GOALS.

AREAS OF IMPROVEMENT ARE

1. ACTUAL KEY PERSON FOR CITIZEN SERVICES SHOULD BE IDENTIFIED AND WRITTEN.

2. IN cs; rm SECTIONS OLD COMPUTERS, FILES, EWASTE FOUND CONCEALED IN STORAGE RACKS.

3. DISPOSAL OD OLD PAPERS NOT YET STARTED.3. COMPREHENSICE PENDING .IST NOT PREPARED.

4. STAFF NOT TO BE MADE AWARE ABOUT MEETING DECISIONS.