Nursing Home forced to refund Rs 5000 to RSBY Card holder - Scrutiny by TPA ordered

One RSBY card holder in Burdwan was refused admission through RSBY card showing technical snag in online system. Nursing home (Diplomat Nursing Home in Burdwan Khosbagan) charged Rs 5000 treating him normal patient and raised bill of Rs 11000 this morning as per the verbal complaint of patient's  son Mr P Mukherjee to DM Burdwan over phone.

• On the intervention of District Authority amount of Rs 5000 has been refunded back and bill of Rs 11000 has also been withdrawn by the Nursing Home authorities with regret.
• However, it is claimed by the Nursing Home Authority that patient party did not produce RSBY card at the time of admission and they treated him as non RSBY patient.
• Since there is contradictions in claims, TPA of RSBY Health Insurance Provider has been asked by District Authority to submit a detailed report by 11 am on 31st December 2012.
• On further enquiry by Nodal Authority & ADM ZP, it is found that nursing home authorities did not take adequate care to honour the RSBY card when produced and avoided proper replies to the patient party to satisfy their queries.
• Thanks to intervention of district authority,  the issues were resolved to the satisfaction of complainant.  
• Later, complainant thanked us for the quick response.

This is informed to public in general that refusal of admission to RSBY card holders in any enlisted hospital or nursing home is violation of agreement and norms of RSBY and liable to face legal action including black listing. 

•  Nodal authority and Adm ZP may be informed by any aggrieved person. Helpline number is printed on new RSBY smart cards being issued on renewal and also on the Hospital notice board.
• All the calls on RSBY matters are acted promptly.
• In case of technical snag in the system the enlisted hospital should allow admission manually and inform TPA by sms or fax or email.
• All indoor treatments as per approved cost of medical intervention or surgery is the right of RSBY card holders as the amount of treatment up to RS 30000 per family per year is reimbursed by the Govt.
• All the cards for 2012 year are valid till 28th February 2013. Renewal process is going on in the district at GP level camps and renewed cards will be issued to all existing plus new beneficiaries before 28th February 2013.
• This year our enrollment is likely to touch 8.34 lakhs cards which is highest in any district.  
• There are more than 4 lakhs MGNREGA card holders alone among these families. 
• Burdwan achieved record performance in both RSBY and MGNREGA and ranked at top.

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DCC meeting finalised road map to improve priority sector lending in Burdwan

Meeting of District Level Coordination Committee (DCC) of Bankers headed by District Magistrate Burdwan held today at RTC Conference Hall and deliberated in detail to improve CD Ratio of the district in a time bound action plan.

 

Main decisions agreed are :-

• KCC, Artisan Credit Cards, Hand loom Credit Cards, Fisher men's Credit Cards - Govt departments like Agriculture, GM DIC, Asst Director of Fisheries and Hand loom Development Officers shall furnish list of eligible farmers/ artisans/ fishermen/ weavers to Bank Branches as per the field verification and Identity cards issued by the Govt departments by 31st January 2013. Banks shall do the verification and documentation of the applications and sanction credit cards by 28th February 2013 and disburse the credit by March 2013. Officers of these departments and banks shall endeavour to reach eligible persons and assist them in filling up the applications.
• SHGs grading, credit linkage and project linkage - Govt departments dealing with SHGs shall prepare list of SHGs branch wise not having credit linkages/ bank linkages and submit to banks for credit linkages by 15th January 2013. Similarly, list of SHGs pending for Grade I (six months old and above), Grade II (One year and old with grade I) and eligible for project linkages/ sanction of project for economic activity shall be furnished to the bank branches. Banks shall allow CC accounts with eligible limit, grading as applicable and sanction of projects of SHGs by 31st January onwards. All SHGs should be allowed grading against self appraisal reports if no feedback of banks is received in time.
• All projects for economic activity by SHGs, BSKP, PMEGP etc shall be sanctioned and subsidy claimed by banks in February 2013. Govt assures adequate interest subsidy, capital subsidy and credit subsidy to banks as front end by end of February 2013.
• Credit investment subsidy against farm mechanisation and minor irrigation shall be made available to banks as soon as claimed.
• Bank accounts to all households in the district shall be opened by the banks in their service area by 31st March 2013 to ensure zero balance accounts to all families for electronic benefits transfers in future. NPR database in CD is being provided to banks centrally by finance department of Govt. of West Bengal. BDOs shall provide necessary administrative support to organise camps for ZERO BALANCE accounts to be organised by Banks.
• To coordinate the time bound action plan implementation at block level, committee headed by BDOs shall hold Block Level Bankers Committee (BLBC) meetings from 9th to 16th January 2013 where field officers of all departments, bank managers and civil administration shall attend.
• Weekly monitoring meeting to be held by ADM Development with LDM and NBARAD to review the progress.

Lets hope CD ratio is improved by at least two points from present 31, which is one of the lowest in the state.

Similar exercise last year yielded good results.